I chose to purchase the replacement iPad at $349 plus tax, and the rep proceeded to put it in my original iPad box - which was full of glass. There was no apology for that at all, just a blank stare from my rep and a very matter-of-fact attitude about the cost. I was misquoted the price for repair or replacement of my shattered iPad, because they failed to ask about my product specs before giving me an "at the most" quote. A little empathy and personal assistance would have been nice. I didn't expect special treatment, or for them to bend over backwards for me in any way. Not ideal at all, in my opinion for a "Genius Bar". It's crowded, you're being bumped into constantly, and it's incredibly difficult to focus. When your name gets called over the noise level on the sales floor, you're escorted over to a free spot at the shelf to the side of the room. It turns out that the Genius Bar is simply a shelf around the edge of the sales floor. It took me several minutes to find an actual employee at the Apple store, to inquire about my appointment at the Genius Bar. There were wall-to-wall people browsing the product demo's on the sales floor: I arrived at 3:00 on a Thursday afternoon, and the store was packed and very noisy. They have what they call a "Genius Bar" where you can go for technical issues, repairs, etc and work directly with an Apple Store employee.Īpple holds a reputation for being a superior company with superior products, and the name Genius Bar alone carries a certain presupposition. Several people asked me about my experience at the Nashville Apple Store, so I thought I'd share how that went. He went above and beyond to make things right- and successfully turned me back into the happy Apple customer I was prior to this experience. Update: The manager from the Green Hills Apple Store phoned me, and was shocked at my personal experience at their location.
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